Free Collection: 145 Edward Ave, Hennopspark, Centurion | Mon-Fri : 08h00 - 16h00
Delivery: 2-5 Days | R95.00
Your Cart

Returns and Replacements Policy

Due to our product’s perishable nature, we cannot accept any returns. However, your satisfaction is important to us. Therefore, we do allow replacements under the following circumstances:

Criteria for replacement:

  • The incorrect products have been delivered to you.
  • The products delivered to you are damaged or not fit for human consumption.
  • The products have the incorrect size or specifications.

Procedure to initiate a replacement:

  • We value your feedback and want to ensure your satisfaction. Therefore, we request that customers send an email within 1 (one) business day of delivery of the products to sales@cleos.co.za, stipulating the reason(s) for the replacement. Your prompt response is crucial in initiating the replacement process.
  • To make this a time-efficient process, we request that customers include the following information:
    • Name & Surname;
    • Email address;
    • Tel nr;
    • Order nr (if bought online);
    • Photo of slip (if bought at a retail store);
    • Name of store;
    • Date of purchase;
    • Photos of defective product(s);
    • Photo of the packaging indicating Best before date (on back of packaging);
    • Photo of the packaging showcasing the name of the product clearly; and
    • Actual product or foreign object – make arrangements for collection.
  • Cleo’s Kitchen reserves the right to require documentation and photographic evidence on any related matters.

Manner of return

  • Cleo’s Kitchen will collect the products from the delivery address.
  • Customers can also return the product(s) to our offices at the following address: Cleo’s Kitchen, c/o Edward & Charles Barry Streets, Hennops Park, Centurion, Gauteng, South Africa, 0157.

What will happen once a product is returned?

  • Within 5 (five) business days of the products being returned, our Quality Assurance Team will inspect the products to ensure they meet our return criteria. If the products pass this inspection, the Financial Department
  •  will process the return. Please note that if the products do not meet our return criteria, we may not be able to offer a replacement or refund.
  • In our reasonable discretion, if the products are not in their original condition, have been opened, or are not fit for human consumption, we may not accept the return or offer a replacement or refund.

Refunds:

  • The provision of goods and services by Cleo’s Kitchen is subject to availability. 
  • In the event of unavailability of a product, Cleo’s Kitchen will refund the full purchase amount to the client within 10 days. The refund will be processed by our Financial Department and will be credited back to the original payment method used for the purchase.
Chat To Cleo's
We're here to help. Pop us a message.